1. How can I cancel my flight tickets?

• Log onto www.calltrip.com
• Go to Manage my Booking and enter your Calltrip Booking Reference Numberandclick on cancellation button.
• You can choose to cancel your entire booking or cancel any specific passenger in your booking after you log in.
• You can also put in a cancellation request by sending an email to us at [email protected].
• The refund amount would reflect in the same account that was used to make the payment at the time of the booking.

2. How can I change the date of my flight booking?

• Date Change may be permissible on your booking on payment of Airline Date Change Fee, Calltrip Charges a non refundable amendment fee of Rs.250.00 per passenger per sector for Domestic bookings and Rs.500.00 per passenger per ticket for International bookings plus any fare difference that may exist between your original fare and the fare of the flight that you want to change to.  In several cases, the date change fees and the cancellation fees levied by the airline is the same and you could also cancel the ticket online and make a fresh booking at the same cost as that of doing a date change. Please note that date change may not be permitted on certain tickets. 
• You can email us at [email protected] to do any change of flights in your booking.
• If you want to change your flight to a flight that is operated by another airline, you will need to cancel your existing booking and make a fresh booking. 

3. How do I get a refund for tickets that I have directly cancelled with airlines?

• If you have cancelled the booking directly with the airline, you would need to inform Calltrip of the same.
• You can also submit request for Special Claims against (NO SHOW) unutilized ticket, and flight not operational cases.
• On receiving your confirmation, Calltrip will validate the refund amount with the airline and then process the refund to your account. Please note that Calltrip shall charge Rs. 600 per ticket per passenger as a cancellation service fee for International Flights and Rs. 300 per passenger, per sector for Domestic Flights over and above the individual airline cancellation fee.

4. How much baggage can I carry on the flight?

• Choose the airline from the link to get the baggage information www.calltrip.com/baggage.

5. What are the different modes of payments you accept?

•     We accept all Visa, MasterCard and American Express credit cards, most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings
•     For hotel and holiday bookings, we accept Visa, MasterCard and American Express credit cards, most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings.

6. I have booked my flight tickets online. By when will I get my E-Ticket?

•       The E-Ticket is emailed to the email address given at the time of booking within 30 minutes (for Domestic Flight) of the time of booking and receipt of payment. Itmay take up to 1 day for the E-Ticket to be mailed to you in case of International Flights.

7. What travel documents am I required to carry while undertaking international travel?

•        You require the following documents for International Travel:

                          1) Passport - Valid for at least 6 months from your travel date.

2) Visa - Valid visa for the country you are visiting. You will also require a Transit Visa if you are transiting for more than 12 hours. Please check Transit Visa rules for the country of transit.

3) Travel insurance - It is advisable to carry valid Medical & Travel insurance when travelling internationally.

4) Foreign Currency - It is not allowed to carry more than US$ 10,000 as cash or travellers check.

5) Air Ticket - Confirmed return air ticket. A one-way air ticket will be accepted only for students or working professionals (Student Visa or Work Visa holders), as well as dependents of the working professionals.

8. What are the hotel cancellations policies/charges?

•     The cancellation policy is specific to the hotel and rate that you are booking. On the Review Itinerary Page you can see the cancellation policy for the room and rate that you are trying to book.

9.  What are the necessary identity proofs to be carried along with the e-ticket?

•         The ticket booked is not transferable and is valid only if one of the passengers booked on the ticket presents any of the five identity cards:

1.        Voter identity card

2.        Passport

3.        Pan card

4.        Driving license

5.        Photo Id card of Central/State Government

10. I have made the hotel booking, but I would like to modify the booking (change name/dates etc.). How do I do this?

• To make changes in a booking, please drop us a mail at [email protected] mentioning your hotel booking id and the changes required.

 11. What are the cancellations charges for Domestic & International holiday packages?             

       Domestic Holiday Packages

• 30% of the tour cost will be charged, if cancelled 60 days prior from the date of departure.
• 40% of the tour cost will be charged in case of cancellation within 40 to 60 days from the date of departure. 
• 50% of the tour cost will be charged in case of cancellation within 16 to 39 days from the date of departure.
• 60% of the tour cost will be charged in case of cancellation within 11 to 15 days from the date of departure.
• 100% of the total package cost, if cancelled within 10 Days from date of departure.

       International Holiday Packages

• Advance amount is non-refundable, in case of cancellation within 46 To 60 Days from the date of departure.
• 50% of the tour cost will be charged in case if cancellation within 45 To 31 Days from the date of departure.
• 100% of the total package cost if cancelled within 30 Days or less from the date of departure. 

 12. How do I cancel my hotel booking?

• You can cancel your hotel booking by sending an email at [email protected].

13. By when can I expect my refund against the cancellation of my booking?

• Processing times for cancellation and refund requests vary.
• Calltrip shall refund your cancellation only after the respective Airline/Service Provider processes to us your eligible refund.

14. What are cancellation policies for Holiday Packages?

       Domestic Holiday Packages

• 30% of the tour cost will be charged, if cancelled 60 days prior from the date of departure.
• 40% of the tour cost will be charged in case of cancellation within 40 to 60 days from the date of departure. 
• 50% of the tour cost will be charged in case of cancellation within 16 to 39 days from the date of departure.
• 60% of the tour cost will be charged in case of cancellation within 11 to 15 days from the date of departure.
• 100% of the total package cost, if cancelled within 10 Days from date of departure.

       International Holiday Packages

• Advance amount is non-refundable, in case of cancellation within 46 To 60 Days from the date of departure.
• 50% of the tour cost will be charged in case if cancellation within 45 To 31 Days from the date of departure.
• 100% of the total package cost if cancelled within 30 Days or less from the date of departure. 

15. What documents do I need to submit to Calltrip for booking my international tickets through you?

• In case you are paying for the booking by credit card, we require a written confirmation and a copy of the credit card used for making the booking. A passport copy is also required if the transaction amount is more than Rs. 50,000.

16. What happens if I am not carrying a copy of my E-Ticket to the airport?

• If you fail to carry a printout of your E-Ticket, you will need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation.  

17. What do you mean by "Per person on twin sharing basis"?

• This means the rates are for one person, when the accommodation is on twin-sharing, i.e., two people are sharing the room. Single occupancy has different rates.

18. How do I know that the hotel room I have booked is confirmed?

• You will be sent a confirmation email upon completing the booking. You need to carry a print of this email at the hotel while checking in.

19. How do I get a boarding pass for my flight?

• For domestic flights, you will be issued your boarding pass at the time of check-in, along with a valid photo-ID. For international flights, the boarding pass will be issued after producing your original passport along with a valid visa to the destination you are travelling to.
• For domestic flights, check-in is usually at least 2 hours prior to departure time.
• International travel requires check-in 3 hours prior to departure. Check with the airline you are travelling on.
• You may want to allow more time if you're travelling out of a major airport during peak periods.
• Major airlines may offer check-in via E-Ticket kiosks or curb-side.
• Each airline has its own regulations and we highly advise that you check with the airline you are travelling on for the required advance check-in time.

20. What type of buses can I book a ticket for?

• You can book a ticket for Volvo, Air Conditioned, Non Air Conditioned, Deluxe, Semi Deluxe, Sleeper, Semi Sleeper, Seater cum Sleeper and many other bus types.
• Volvo Buses: The air conditioned Volvo buses are the most popular mode of public transport amongst the metropolitan travellers. The super luxury AC Volvo buses by Swedish auto company Volvo offer spacious reclining seats with adequate leg room to stretch out besides additional comforts like window curtains and matted screens to block out light. Features such as overhead reading lamps, powerful air conditioning with individual controls and superior air suspension make the AC Volvo buses ideal for long journeys where comfort is of utmost importance. Most new AC Volvo buses also offer entertainment options like dual LCD screens for better viewing besides central audio system for music.
• AC Buses: Air conditioned buses provide a comfortable journey allowing you to enjoy a pleasant bus ride to your preferred destination, unaffected by weather conditions outside the AC bus. For a comfortable travel experience, AC buses are fitted with upholstered seats that can be reclined. Windows have curtains to block out the sun while some AC buses also play music or movies for entertainment of passengers.
• Sleeper Buses: An innovative concept introduced a few years ago, sleeper buses are today the most preferred bus type for long distance road travel. Operating mostly as overnight buses on road routes across states, interstate sleeper bus services connect major cities across various regions. Sleeper buses are specially designed for a comfortable bus travel experience and like trains have berths instead of seats. Each passenger is assigned a berth to sleep on during the journey. Most sleeper buses feature bunk beds with two or three berths each and feature window curtains as well.
• Seater cum Sleeper Buses: The latest combination has resulted in the introduction of seater cum sleeper buses that offer you the choice of seats and berths within the same bus. A typical seater cum sleeper bus has two rows of seats that regular buses feature and in addition it also features a row of berths above the seats on each side of the aisle. Since the fare for a seat is less than that of a berth in a seater cum sleeper bus, depending on your budget and duration of travel, you can now opt for either a seat or a sleeper berth on seater cum sleeper buses.

21. I was charged for the bus booking, but the booking failed. How will I get my money back?

• In such a case, you need not do anything. We would automatically process your refund immediately. The refunded amount will reflect in your account/card statement between 7 to 10 working days.

22. What is Travel Insurance and can you book this with Calltrip?

• Travel Insurance is designed to pay for certain unexpected costs that may arise when you are travelling, such as emergency hospital/medical costs, trip cancellation, lost baggage and accidental death insurance. Yes, we do issue travel insurance.

23.  If I have flight reservations and the airline changes my itinerary, will Calltrip notify me?

• An email will not be sent for changes that should not have a major impact on your travel.
• If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time changes or service changes, such as no longer providing service to your destination, a Customer Service representative will send you an email.  Once we have worked with you to process any changes needed, your updated itinerary will be sent via e-mail.

24.  What is the difference between half-board and full-board meal?

• A half-board meal plan includes breakfast and one major meal - either lunch or dinner, whereas full-board includes all 3 meals, i.e., breakfast, lunch and dinner.

 25. What if I had booked a flight + holiday package and flight got cancelled, would there be any refund for the package?

• Sorry, there would not be any refund but we can try to postpone your trip according to the flight you will be booking after the cancellation.

26.  How will my hotel booking or vacation package be confirmed?

• For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked online, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel.

27. After submitting my details and payment information, nothing happened. I just see a blank page. What do I do?

• There is nothing you need to do except check your email. In case we receive confirmation of your payment, we would generate your e-ticket and mail it to your email address.
• In case you do not receive any communication from us, and money has been deducted from your bank account/cash card or charged to your credit card, you need not do anything. We will automatically refund the full amount back to your credit card/debit card/cash card/net banking account. The same will reflect in your card/bank statement within 7 working days. You can safely go ahead and make a fresh booking. 

28. Is my credit card information secure and safe?

• Yes. Calltrip is a secure application. It follows the best security practices and the most stringent safety protocols adopted by major online travel companies. Any information you enter when transacting with Calltrip is sent in an encrypted format to protect you against unintentional disclosure to third parties.

29. Can I cancel my Holiday tour midway?

• Yes, you can but the amount would be non-refundable.

30. How do I provide feedback on the hotel/holiday package booked through Calltrip?

• You can share your valuable feedback with us by writing an email at [email protected]. 

31. Can I travel if my passport has expired?

• No, you cannot make an international travel if your passport has expired. You can only travel on a valid passport along with validity of 6 month before the travel is completed. 

32. Can I book student/other concession ticket?

• No, this facility is not available for e-tickets booked online. 

33. While trying to book a ticket, after payment has been deducted from my account it shows a failed booking message instead of my Electronic    Reservation Slip (e-ticket).What do I do?

• In the unlikely scenario where payment has been deducted from your account/charged to your card and the booking fails (fails to generate a PNR) we automatically refund the full amount. The same would reflect in your account/card statement within 7 working days. You may try a fresh booking again to book your ticket.

34. How can I modify my search?

• On the search results page (where all the flights you searched for all listed), click on 'Modify Search'. Once the section opens up you can enter a new From/To city, select one way or return journey, enter journey date and return date (for return journey) as well as class (Economy, Premium Economy, Business or First Class) and click on Search.

35. Do I need a transit visa?

• Some countries have stringent rules for Indian passport holders if they are transiting /travelling via UK, France, Germany, or Canada. Transit visa may also be required if one does not have a valid US visa and is going to India for stamping of US visa, or is on advance parole.

36. How do I search for my bus tickets online?

• After opening the Calltrip.com website, choose the Bus section. Once the bus section opens up, choose the city from which you want to travel by selecting from the 'Leaving from' dropdown. Then choose the city you are travelling to by choosing a city from the 'Going to' dropdown. Choose your journey date and click on 'Search for Bus' button.

37. Can I filter my search results to show only certain results?

• Yes. Here you can filter your results by boarding points, bus/travel operators or bus types. Simply select the relevant option from the drop down and only those results will be shown. For example, if you choose Volvo from the 'By Bus Type' filter dropdown, then only Volvo buses will be shown in the search results and rest of the results will be hidden. To remove the filter, click on 'Show All Results' in the 'Filter Your Result' section (towards right hand side, under the green coloured 'Search for Bus' button). Note: the 'Show All Results' option will appear only when you apply any of the filters on the search results. 

38. The departure time given with the search results is from which boarding point?

• The departure time shown along with the search results is the times the bus will be depart from the first boarding point. Departure times from subsequent boarding points will be after this time. The exact departure time from a boarding point will be mentioned along with the boarding point name, when you choose your boarding point. 

39. I do not see a green coloured 'Book' button after searching for my bus. Instead I see a faded 'Request' button with 'Coming Soon' written over it. How do I book this bus?

• You won't be able to book this bus currently. All buses where you see a faded 'Request' button, instead of the green coloured 'Book' button, are not available for booking currently and cannot be booked. We are working on providing these bus services as well and very soon you should be able to book these buses. We suggest you click on the faded 'Request' button and leave your email address now. We would update you as and when this bus becomes available for booking. Further, as a token of our appreciation we would send across a discount coupon as well to be used by you to avail special discounts while booking your travel on Calltrip.com. 

40. What if I want to choose some other bus and want to return to the search results page?

• In case you do not wish to choose any seats in the bus chosen by you and want to choose another bus, click on 'Select Another Bus' or click on the cross icon on the top right.

41. Why do you ask my email address when I am searching for my bus. What if I do not want to share my email address?

• Providing your email address is optional and totally up to you. If you provide your email address, we would send across discount coupons and deals as and when we run special promotions. You can use the same to avail of special discounts while booking your travel on www.calltrip.com. 

 42. What are the contact details of domestic airlines?

AIRLINES	CONTACT NUMBERS
INDIGO	9910383838
SPICEJET	9871803333
INDIAN AIRLINES	18001801407
JETLITE	2230302020
JET AIRWAYS	1139841111
Go AIR	9223222111
PARAMOUNT	18001801234
AIR-INDIA	18001801407/ 0124234888
AIR PEGASUS	080 49006200

43. What do I do after choosing my seats?

• After choosing your seats and clicking the 'Book' button, you will be shown a summary of your booking details. You would now need to:

1. Accept the Rules & Regulations for this booking, Calltrip Privacy Policy and Calltrip Terms & Conditions.
2. Provide the names and gender of all the passengers who would be travelling. While most operators only ask for the first name, a   few also require the last name of the passengers.
3. Provide your email address and mobile number. It is necessary since we would be sending your e-ticket at this email address and would be using your mobile number to provide any updates regarding your booking which we may have. You can also provide your landline number. This ensures critical communication related to your booking does not get missed.
4. After providing these details, please choose the payment option by which you wish to pay for your booking and then proceed to pay.
5. After successful payment, we will confirm your booking. Once your booking is confirmed, we will mail your e-ticket to the email address provided by you. You can also print your e-ticket after the payment from the site itself. Additionally, you can choose to download a PDF copy of the e-ticket and print it later or email the e-ticket to another email address (different than the one provided, since an e-ticket copy is already mailed to it by default). 

44. If I miss my bus, am I eligible for a refund?

• No refund will be processed if you miss your bus. 

45. What type of tickets can I book?

• You can only book e-tickets with Calltrip. You cannot get paper tickets (or I-tickets) through Calltrip. 

46. What is a FTF (Foreign transaction fee) charge? How do I get the reversal/refund done?

• FTF or Foreign Transaction Fee is imposed by banks when the credit card is charged on payment gateway of a foreign country. In case you observe an FTF charge on your credit card, you are requested to send your bank statement to our customer service team at [email protected]. 

47. How will I communicate to the customer care once the booking is done?

• You get a booking ID number once you make any reservation. You can write an email to us at [email protected] after making the booking. 

48. Can I apply multiple filters? For example, what if I only want to see AC buses of Paulo Travels?

• You can apply multiple filters at the same time. To filter on multiple parameters simply select the relevant options from the different dropdowns. For example, if you select AC from the 'By Bus Type' dropdown and Paulo Travels from the 'By Travel Operator' dropdown, then only AC buses run by Paulo Travels will be shown. Clicking on 'Show All Results' will remove both the filters and show all the results from the original search. 

49. Can I choose my own seats?

• Yes you can choose your own seats. After making up your mind on which bus you wish to travel on, click the  'Book' button for that bus or click on 'Choose Seats' just above the green coloured 'Book' button. Even after clicking the green coloured 'Book' button you can still choose your seats and your boarding point even if you have not yet done it. 

50. How do I find out which are seater seats and which are sleeper berths in the seat layout?

• Usually a seat is represented by a square cell while a sleeper berth is rectangular in shape (bigger than a seat cell). 

51. My international travel is starting from USA. How can I get the baggage information for a specific airline?

• Choose the airline from the link to get the baggage information www.calltrip.com/baggage.

52. How do I know which rooms are air-conditioned and which are not?

• Air-conditioned, Non Air-conditioned, and Air-cooled rooms categories are always mentioned. In case they are not, it means that the hotel only has air-conditioned rooms.

53. What do you mean by 'All Classes' in 'Select Class Dropdown’? What happens if I select all classes?

• To search for availability across multiple classes, please select all classes from select class dropdown. We would show the availability for multiple classes for the chosen journey date.

54. I have booked a hotel with someone else's card. Do I need to show/carry that card at the hotel?

• No, that is not required. All you need to carry is a printout of the confirmation voucher that was sent to you by calltrip.com and valid ID proofs (voter's ID/driving licence/ration card/passport).

55. What is On Request Booking?

• An On Request Booking means that the booking is subject to room availability. An On Request Booking can only be booked through a credit card. The confirmation of whether the room is available or not will be communicated to you within 6 business hours. If the booking is not confirmed then the entire amount blocked is fully refunded.

56. I am not able to make an On Request booking with my debit card or through net-banking. Why?

• An On Request Booking can be made only with a credit card.

57. How long will it take to get a confirmed booking? If it does not get confirmed, then what happens?

• If you have made an On Request booking, we usually take 24 hours to give you a confirmation, otherwise confirmation is immediate. If the hotel is not confirmed within 24 hours, then the amount will be refunded back to you immediately.

58. Why are the rates shown on the Review Page different from those on the Traveller Page?

• The rates shown on the Review Page are the per day rates without any taxes/extra bed charges. To know the final amount (inclusive of all taxes) that needs to be paid you need to go the Traveller Page.

59. What is a holiday package?

• A holiday package combines flights/trains with hotels and/or sightseeing activities into one price.

60.  My travel is starting from USA, and I have already paid for the Trip, how will I get my ticket?

• After you complete your purchase and payment, you will get a confirmation email.  This is followed by another email within 12 hours of the booking confirming that your e-tickets have been issued.  Please print either confirmation e-mail as proof of your booking.With effect from 1 June 2008, due to recent IATA regulations, we issue only electronic tickets. In the event that you choose an itinerary which has an airline limitation that requires issuance of a paper ticket, you would be contacted by our Customer Care. Paper tickets will then be delivered by courier within 15 business days. When you check-in for your flight, the airline check-in counter staff will request your passport prior to issuing the boarding pass. Please also ensure you have the printed confirmation e-mail as the airlines may request to view.

61. What are the things needs to take care while travelling by flight?

• Security measures at airports have increased the time needed at the airport and the variety of security measures you may encounter. The following tips will help smooth the process:
• Allow plenty of extra time by being at the airport at least 2 hours for domestic, 3 hours for international before departure to complete all formalities in time, especially if travelling with children or senior citizens.
• You will be required to produce your travel documents at different points through your journey so remember to keep them easily accessible at all times.
• Avoid wearing clothing, jewellery, or other accessories that contain metal when travelling. Be aware that any metal detected at the security checkpoint must be identified.  If you set off the alarm, you will be required to undergo a secondary screening, including a pat-down inspection.  
• Take your laptop computer out of its carry case and place it in the bin separate from the carrying case.
• Outer coats and jackets must go through the X-ray machine for inspection. Pack these in your carry-on baggage when possible.  
• Wear shoes that can be taken off and put back on relatively easily since you will have to remove them every time you go through security inspection.

       In-flight Comfort:

• Chewing gum, yawning or sucking on hard candies can help to relieve the pressure that builds up in your ears as the airplane ascends and descends.
• Drink plenty of water while onboard the aircraft to avoid dehydration during the flight. Avoid drinking alcohol, tea and coffee.  
• The air within the cabin can make your skin very dry. Carry some moisturizer and lip balm and apply it often enough.  
• Consult your physician if you suffer from airsickness; medication could be prescribed for it.
• If you have a cold, kindly talk to your doctor about using a decongestant or nasal spray before boarding the flight. This will help relieve the pressure.
• The relatively low humidity in the cabin can make allergy or asthma symptoms worse;take preventative measures as necessary.

62. Do I need to reconfirm my flight?

• For domestic airlines, you need not reconfirm your flights. Some international airlines do require passengers to call and reconfirm their flights a certain number of days/hours prior to departure. In this case, if the airline does not receive reconfirmation from the passenger, the reservation may be cancelled.
• If you are travelling on an airline that requires reconfirmation, we recommend that you call the airline to find out how far in advance you must reconfirm and any other applicable requirements the airline might have. It is usually 72 hours before departure. We also strongly recommend that you reconfirm your flight's departure time and terminal at least 24 hours before departure. This is to ensure that you are aware of your current schedule as airlines do sometimes change flight numbers, departure / arrival times, as well as terminal. Reconfirmation is done by calling the airlines directly. We will not be liable if your flights were cancelled by the airlines due to failure to reconfirm.

63. Why do you need my passport details?

• Certain airlines have made it mandatory to feed passport details of a passenger in the reservation. That is why we require the customer to furnish us the passport details at the time of reservation.

64. At what age is an air passenger considered an infant/child?

• Airline considers Infant age limit between 0 to 2 years while child age limit between 2 to 12 years. Any child 16 years of age or under may be regarded as a minor by airlines and therefore may be prevented from travelling on their own. As such each airline has specific regulations regarding minors travelling alone. For more information and to place a booking for an unaccompanied minor please call us on our call centre numbers.

65. What's the difference between Twin & Double Room?

• A Twin room has 2 Single or Queen-size beds where as a Double Room has 1 King-size bed

66. Why does my booking fail?

• There could be multiple reasons as to why a booking may fail. If you take too long to make your payment, the seats you selected may no longer be available. In such cases it is advisable to select some other seats and try again. Some bus operators do not allow male passengers to book seats alongside female passengers. It would be advisable to choose a seat which has the accompanying seat vacant in case you face repeated failures. Some bus operators are very particular about the first and last name of the passengers and to restrict duplicate bookings, there might also be momentary communication issues at the bus operator end. None the less, such issues are rare and making a new booking should help in most cases.

67. Can I pay for someone else's bus ticket?

• Yes, you can pay for someone else's bus ticket. It is not necessary that the person paying for the bus ticket needs to be the passenger.

68. Is there a cancellation fee?

• Yes. A cancellation fee will be levied on every bus ticket cancelled. The cancellation fee varies based on bus operator as well as the time before departure that a ticket is cancelled. The cancellation policy applicable on your booking is printed on your e-ticket. Please refer to your e-ticket for the same.
• There are certain exceptions to this policy. Some bus operators do not allow cancellations and hence no refund is possible in such cases. Some bus operators charge higher cancellation penalties while some allow cancellation up to 4 hours before departure. The exact cancellation charges and restrictions as applicable to your booking will be printed on your e-ticket. Please refer to the same.

69. What is the cancellation process?

•  The bookings can be cancelled only by emailing us at [email protected].

70. I would like to request/change airport transfers or other complimentary items. How should I do this?

• For any such request for transfers or other complimentary items you can put in a request by writ an email to us at [email protected]. 

71. How do I check the results for a different date or class?

• Use the dropdowns provided at the top of the results listing to choose another date or class.

72. Can more than three adults stay in one room?

• Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

73. Are my credit card details safe with you?

• We take utmost care to store such sensitive data and used advanced encryption techniques to keep such details safe. As an additional safe guard, we do not save your CVV number, without which your card can not be used. Even when you return and choose to pay by using your stored card, you would need to enter your CVV number to authorize the card.

74. What is meant by Alerts?

• Alerts make it easier and convenient for you to keep track of your bookings. You can opt to receive alerts through email.  This feature is exclusively for registered users of Calltrip. We check for the alerts at fixed intervals of times, and in some cases we may be delayed in sending the alerts.

75. What are bus types?

• Bus types indicate the type of bus it is. For example, the standard bus types are Volvo AC buses, AC buses, Non AC buses, Seater buses, Sleeper buses, etc. Depending on the green icons highlighted under the bus type, you would know if the bus is a Volvo or Non Volvo, AC or non AC and Seater or Sleeper. There could be multiple combinations possible like if both the AC and Sleeper icons are green then the bus is an AC Sleeper bus. If only the AC icon is green the bus is an AC seater bus. Some buses now offer both Seater and Sleeper options as well as both AC and non AC sections within the same bus.
• Fares vary between AC and non AC seats/berths as well as sleeper or seater options. AC seats/berths are usually more expensive than non AC options. Sleeper berths are usually more expensive than seater options.
• When choosing your seat or sleeper berth on the seat map, please give attention to the type of seat or sleeper berth you are booking, especially in buses which provide both the options.
• For more info on bus types, please see "What are Volvo, Sleeper, Semi Sleeper and other buses?" under the General section.

76. What if I want to see results of only specific bus operators or want to see only particular bus types (say only Volvo buses)?

• Yes this is possible.

77. How do I choose my boarding point?

• You can choose your boarding point from the 'Boarding Points' dropdown for your chosen bus. Alternatively, you can also choose the boarding point while choosing your seats.

78. Why are different seats priced differently?

• The price varies as per the seat type. Some buses have both seats as well as sleeper berths in the same bus, and some buses also have both AC and non AC sections. As an approximate guide, seater seats are priced less than sleeper berths and non AC section is priced less than the AC section. For example, an AC sleeper berth will have a higher fare than a non AC sleeper berth in the same bus. Similarly, a sleeper berth will have a higher fare than a seater in the same bus.

79. What all can I do on Calltrip on Mobile Internet?

• Calltrip on Mobile Internet can be used to access the following services for Domestic & International flight ticketing, Bus Bookings, Hire a car, Holidays Packages:
• Search
• Book
• Pay

80. Does www.calltrip.com operate the buses for which it sells the tickets online?

• www.calltrip.com does not operate any of the buses. We are merely a platform to facilitate bus ticket bookings. The buses are operated by various bus tour operators with whom we have an alliance.

81. What is an E-Ticket?

• An E-Ticket is a form of paperless ticket where an airline issues a unique number that you can use for travel. You can find this unique number on the top of your E-ticket page issued by www.calltrip.com.

82. How do I know which rooms are available?

• Rooms which are available have the 'Book" option against them.

83. After submitting my details and payment information, nothing happened. I just see a blank page. What do I do?

• There is nothing you need to do except checking your email. In case we receive confirmation of your payment, we would generate your e-ticket and mail it to your email address.
• In case you do not receive any communication from us, and money has been deducted from your bank account/cash card or charged to your credit card, you need not do anything. We will automatically refund the full amount back to your credit card/debit card/cash card/net banking account. The same will reflect in your card/bank statement within 7 working days. You can safely go ahead and make a fresh booking.

84. The airline I booked has cancelled my flight, how will I get my refund?

• In case, the airline has cancelled the flight, to claim the refund you need to inform us about the cancellation. You can inform us by emailing us at [email protected].

85. I still haven’t received my flight cancellation refund. Help!

• We are sorry to hear that. In order to assist you, please write an email to us at [email protected] to allow us to help you. 

86. The airline I booked has suspended its operations. How do I claim my refund?

• The refund in such scenarios depends on the airlines. Please write an email to us at [email protected] to allow us to help you. 

87. I misspelt my name while booking a domestic flight ticket. Can I get it changed?

• Airlines don’t allow any kind of name change. We suggest you cancel the existing booking and make a new booking.

88. Whom should I contact in case special assistance is required?

• For your special request / assistance in flight, we request you can go to Manage My Booking and put in a request for wheel chair, seats, meet and assist, unaccompanied minor etc. or you can put in a request by writing an email to us at [email protected]. You can also contact the airline directly for any such requests.

89. What is a non-refundable fare?

• Non-refundable fare is a discounted fare, and no refund can be claimed from the airline in case of cancellation.

90. What ID is required for a Child on a flight?

• In a Domestic Flight, a child can travel with his/her birth certificate. However, In an International Flight, Passport is mandatory with a valid VISA.

91. The price of a flight ticket is different at the time of selection and actual booking. Why?

• The airline ticket fare may vary until the ticket is booked. Prices change depending on the availability of seats and their demand.

92. Is it mandatory to mention the gender while booking a flight ticket?

• Yes, it is mandatory to mention the gender while booking a flight ticket.

93. What is the difference between refundable and non-refundable fares?

• A refundable fare is an amount returned after deducting cancellation charges, taxes and other fees. For more information on fare summary, please refer the terms & conditions under Flight Details Tab. Also, Non Refundable fare is a discounted fare, and no refund can be claimed from the airline in case of cancellation.

94. Can I book a flight ticket for an unaccompanied child?

• A child 16 years of age or under travelling alone on a flight is considered as an unaccompanied minor. Each airline has their own guidelines regarding minors travelling alone. A ticket cannot be booked online for unaccompanied minors. You have to contact the desired airline for booking procedures and details.

95. Which airline charge lesser for children?

• The airline may or may not charge a lesser fare, depending upon the policy of the airline. Discount is applicable as per airlines discretion.

96. I mistakenly selected the wrong title (Mr/Mrs) for a passenger’s name while booking. How can I get this changed?

• The airline may or may not allow you to change the title. It varies from airline to airline. Please write an email to us at [email protected] to allow us to help you.

97. I misspelt my name while booking an international flight ticket. Can I get it changed?

• The airline may or may not allow you to change the name. It varies from airline to airline. Please write an email to us at [email protected] to allow us to help you.

98. I selected the wrong route while making the booking, how do I change this?

• Sorry, but the route cannot be changed. We suggest you cancel the existing booking and make a new booking. 

99. How do I get my ticket(s) after I reschedule my flight ticket?

• We will send your rescheduled ticket(s) via email on your registered email ID within 2 hours of rescheduling. In case you have not received your rescheduled tickets, please write an email to us at [email protected] to allow us to help you.

100. How do I find out my baggage limit?

• Your baggage limit is mentioned on the e-ticket emailed to you. You can also find these details under your trip details in My Bookings section of the website. 

101. How can I add a meal to my flight ticket?

• If you have already booked the flight, please write an email to us at [email protected] or you can call the airline directly to get the meals added in your ticket. 

102. Is it mandatory to use surname while booking a flight ticket?

• In flight bookings, it is mandatory to enter given/first name and last name. In case, you do not have last name then please use salutation (Mr/Ms/Mrs) as your first name and your name as last name.

103. What is convenience fee?

• Convenience fee is a nominal charge levied for the comfort provided to the customer by the service provider. The fee is non-refundable in any case.

104. Why does Calltrip charge a convenience fee?

• Calltrip charges a convenience fee for the services provided to the customer through our website. While booking, we provide fares from different airlines on a single platform, thus, saving the customers the hassle of checking each airline fare individually. To help the customer narrow down their search, we also have different filters on the website.  Convenience fee may vary depending on the sectors and number of passengers travelling.
• Further, once the booking is confirmed, we have a team of experts to help the customer with any issues or queries they may have. 

105. Is there a regulation for a pregnant passenger?

• An expected mother may travel by plane if provided fitness to fly certificate from her treating physician Up to 32 weeks duration of Pregnancy. These criteria of duration of pregnancy may vary airline to airline. Suggest you to contact the airline directly for more information.