Terms & Conditions

GENERAL INFORMATION:

• The above package can be customized as per the customer’s Requirement.
• Check In time in Hotel is 12:00 Noon & Check out time of the hotel is 10:00 AM. (Early check in is subject to availability)
• Meals Timings must be followed as per the instructed time of the hotels. For any un-availed meals, we shall not be responsible.
• We shall not be responsible for any cancellation of cabs or buses due to bad weather & are not liable for it.  
• In Himachal, the facilities of Hotel, Services, and Aids etc. cannot be matched to developed destinations. Hotels in Himachal are categorized based on location, Services and costing and not as per Star Categorization i.e.; 1*, 2*, 3* and so on.
• We may have to re-schedule the sightseeing days due to closing of any monument during that particular day as to ensure smooth execution of tours.
• We reserve the rights to do any change in your Holiday program due to unexpected conditions
• Unless the change is as a result of circumstances beyond our control such as fighting, disturbance, flight cancellation, train cancellation, terrorist movement, natural tragedy, fire, bad weather conditions. We shall not be held responsible for any refunds/compensation.
• Extra cost would be applicable for any unforeseen event.
• No discount will be provided after confirmation.
• ID is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers Licence, Voters Card and Passport. Without valid ID the guest will not be allowed to check-in. Note- PAN Cards will not be accepted as a valid ID card.

YOUR RESPONSIBILITY:

• We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you.
•  In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
•  We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
• We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
•  If your behavior or the behavior of any members of your travelling party causes or be likely to cause danger or upset or any damage to the property we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.

PAYMENT POLICY:

• 50 % of the total package cost must be paid to confirm the package.
• Remaining 50 % must be paid 15 days prior from the date of your journey.

AMENDMENT POLICY:

• If in case client wish to Prepone /postpone travel dates, so request should reach us 25 days prior to journey date via mail.
• We do not charge anything if the package is postpone/ prepone once. However postponing & proponing second time will attract additional charges.
• Please note that the services and the costing will be subject to availability of Hotel/Volvo and Season/ Offseason time. (Do intimate us 25 Days prior to your journey)
• We do not accept any change in plan within 25 days of travel date. However, in rare cases like adverse climatic conditions or strikes, package can be postponed which will be intimated to you beforehand.
• Advance can be utilized within 1 year from the date of advance payment.
• Company has a right to re-schedule the site seeing days subject to weather conditions & to ensure smooth execution of tours.
• If any amendment within the tour is requested by the guest will be treated as fresh booking and additional cost will be charged other than earlier tour cost. 

CANCELLATION & REFUND POLICY:

• There is no Contract between the company and the client until the company has received the initial deposit amount of specified tour package. Payment must be received in accordance with procedures of Payment Policy.
• Amount is non-refundable, in case of No Show from customer.
• 30% of the tour cost will be charged, if cancelled 60 days prior from the date of departure.
• 40% of the tour cost will be charged in case of cancellation within 40 to 60 days from the date of departure.  
• 50% of the tour cost will be charged in case of cancellation within 16 to 39 days from the date of departure.
• 60% of the tour cost will be charged in case of cancellation within 11 to 15 days from the date of departure.
• 100% of the total package cost, if cancelled within 10 Days from date of departure.
• If the Client is willing to cancel his/her booking because of whatsoever reasons including accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client, if informed 16 days prior from the date of journey. All cancellations are to be communicated in written.
• However, on exceptional cases company reserves the Right to refund the advance payment after deduction of service charge* (For example: Instant death & serious Health Issue. Please Note: Company would also need the certificates for the same for Refund)
• The Company has complete authority to change the package costing if in future there is a hike in tariff & taxes of hotels, transportation or any other service that has been provided.
• Services of package will be provided on written bases only & complimentary services cannot be claimed in cash/money if not provided in any case.

NOTE:

• Hotels are subject to availability at time of reservation.
• If the base category room will be not available, then supplement cost will be applicable for upper category rooms.
• Rates are subject to change, without any prior notice.
• Cancellation & other policies as per the hotel/company rule.
• No cancellation & any refund will be made at any cost in case of bad weather or land slide or any destination and which is beyond the control of the agent/hotel.
• Entrance fees at any point shall be paid by customer directly.
• Above policy may vary during peak season and any changes will be communicated prior to confirmation.
• No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service due to Bad weather, ill health, Strike, Road Blocks or any other factor beyond our Control. Such unused items are neither refundable nor exchangeable.